Payture

Personal account is a Payture payment gateway web service that allows sellers to manage payments made by buyers using different payment methods.

Access to personal account

To log in to your account, you will need to enter your username and password.

The login is sent to the seller at the time of connection, together with the parameters of the operation. The password for access is sent to the seller's representative individually by SMS to the mobile phone number. Changing the password and restoring access in case of account blocking are carried out by the Gateway Support Service on separate request.

Please note! If your password is incorrect more than 5 times in a row, your account (login) will be blocked and you will not be able to access your account without the intervention of Payture support.

Services provided

Analytics

The service allows you to view payment statistics for a selected time period, the ratio of successful/unsuccessful payments, as well as detailed payment statistics based on one or more selected parameters.

You can view statistics for any selected period. For your convenience, the most commonly used viewing periods are displayed: last year, last 30 days, last 7 days, last 24 hours, current month, current week and current day.

The top graph shows the ratio of successful/unsuccessful payments for the entire selected period. The ratio can be evaluated in quantitative or monetary terms.

By clicking on the 'green' (successful payments) or 'red' (unsuccessful payments) sector, you can view the report taking into account the selected parameter. The graph shows the top 10 values for each parameter. The detailed report can be found in the table below the graph.

Detailed report

The lower chart shows a detailed time report for the selected period. View mode: bar chart or line graph.

Click on the selected column or point to drill down into the selected period. Graphs can be detailed to the minute when viewing hourly information. At the same time, you can change the mode of the hourly view - a minute-by-minute chart or a 5 minute interval. In addition, when going deeper into the chart, a 'Back' button is added in the top right corner (under the currency selection) to return to the previous period.

Comparison of reports

Comparison mode is available for detailed reports. To do this, click on the 'Add' button above the chart and select the parameter to compare - periods or terminals.

Two modes are available for comparing periods - overlapping by day of the month (1st, 2nd, etc. of the month) or by day of the week (Monday, Tuesday, etc.).

Comparison is not available at the hourly level and in the detailed chart, taking into account the parameters selected in the upper chart.

Search/Selection

The services allow you to find the desired transaction by its unique parameters, or to make a selection of several transactions that meet a set of parameters.

The user can perform multiple searches/selections at the same time.

For each transaction, you can view its details and perform the operations available for its status (charge, blocking cancellation, refund).

Search

Search for a transaction by unique parameters.

Selection

To sample transactions, the seller must set the values of one or more of the available parameters.

Search results

The result of a search or selection is a table of orders matching the specified parameters.

The view of the summary table can be customised at the seller's request: swap columns or select columns to be displayed.

In the "Search" field above the table, you can quickly search for orders from the table using any parameters.

Search results

To view all the parameters of the transaction, select a payment from the results table.

The Information section displays all the parameters of the selected transaction:

Transaction change history

To view the history of transaction changes, go to the "History" section, which will display a table with chronologically listed transactions.

To view the history of the attempt, select a row from the table. The date, the payment status at the time of the transaction and the description of the error or rejection will be displayed below.

Sessions

The Service allows you to search for transactions (including recurring transactions) and view attempts by the Buyer to make a payment within a payment session.

To search for payment sessions, the merchant must set the values of one or more of the available transaction parameters

Session search results

The result of the search is a table of transactions that match the specified parameters.

The view of the summary table can be customised at the seller's request: swap columns or select columns to be displayed.

The table includes the following fields:

Transaction details

To view the parameters and history of payment attempts, select a transaction from the list.

You can view the history of attempts for a session.

Customers

The Service allows the Seller to make a sampling of registered Buyers.

To search for registered buyers, it is necessary to set the values of one or more buyer parameters. The preferred way to search is by buyer ID. This should be specified in the Customer field.

Search results

The result of the search is a table with Buyers satisfying the specified parameters.

The view of the summary table can be customised at the Seller's request: swap columns or select columns to be displayed.

The table contains the following fields:

When selecting a Buyer, detailed information about the Buyer is available.

The 'Cards' section contains information about all of the buyer's cards:

Cards

The service allows you to make a selection of added Buyer cards.

For selection of registered cards it is necessary to set values of one or several parameters. The preferred search is by the Buyer's identifier and/or card mask. They should be specified in the fields "Customer" and "Card" respectively.

Search results

The result of the search is a table with detailed information about each card.

The view of the summary table can be customised at the Seller's request: swap columns or select columns to be displayed.

Transactions in the personal cabinet

The Payture personal account provides the merchant with an interface to carry out standard transactions:

Payment link generation

The service allows the Seller to generate payment links and send to the Buyer if necessary.

1. In the additional menu of Personal account, click on the "Generate payment links" button. .

2. Select the interface (InPay or eWallet), enter the required parameters and click "Get link". The payment link will be generated in Personal account and sent to the buyer if necessary.

3. Tracking of the buyer's payment attempts is available in Payture → "Sessions". After the first attempt, the payment results are available in Payture → "Search" or "Select" section.

For InPay:

For eWallet:

Parameters for InPay

To successfully generate a payment link, you must complete all mandatory fields and any additional fields that may be required.

Parameters for eWallet

The form allows you to generate payment links, as well as links to link new cards into the Buyer's wallet.

Payment execution

This service allows the seller to make a payment independently by entering the buyer's payment card details.

It is recommended that the service be used in cases where, for any reason, the cardholder is unable to pay for goods or services independently via the merchant's official website. In such a situation, the buyer can be assisted by the seller's support staff.

To make a payment:

1. Go to the "Payture" → "Analytics" tab and click on the "Create a new payment" button .

2. Fill in the required fields and click "Pay".

3. Once the payment has been processed, you will see a message with the results: the payment was successful or unsuccessful. If the payment was successful, you will see a window with transaction details or an error code if there was an error.

Payment parameters

Cancel block

From the personal locker, the seller can unblock the funds on the buyer's card:

• cancellation of blocking is available only for orders in status Authorized
• the block will only be lifted for the full amount of the block
• If a cheque has been created with the payment, the "Return Receipt" will automatically be created with all the items of the original cheque when the payment is released

To cancel blocked funds:

1. Select the required order in the 'Search' or 'Select' tab in the status bar Authorized.

2. In the "Actions on Order" window, set a password for operations in your personal locker. The password is provided with the test or work access parameters.
   If a cheque has been generated with the payment, the seller will be shown the parameters for sending the cheque and any cheque items.

3. If necessary, the seller can change the buyer's contact for sending the refund cheque and the header of the message with the cheque. It is not recommended to change the items on the cheque!

4. Press "Unlock".
   If the operation is successful, the order will move to the status Voided. All cheques generated for the order will be available in the order information in the Cheques window, as well as in the Cheques section of your Personal Cabinet.

Charging

The Seller can debit previously blocked funds on the Buyer's card from the personal cabinet:

• depreciation is only available for orders in status Authorized
• write-offs are made for both full and partial amounts
• debiting of funds is possible only for the amount not exceeding the blocked amount
• if a cheque was issued with the payment, then in the event of a partial write-off, a "Return Receipt" cheque will automatically be issued with all the items on the original cheque and a new "Receipt" cheque will be sent with the remaining items.

For charging:

1. Select the required order in the "Search" or "Select" tab in the status Authorized.
2. In the "Actions on order" window specify a password for operations in your personal cabinet. The password is provided with the parameters of test or working access
   If a cheque has been generated with the payment, the seller will be shown the parameters for sending the cheque and any cheque items.
3. Set parameters:
   1. Do not change the cheque item for a full write-off.
   2. For a partial write-off, leave only the cheque items for which you wish to write off or reduce the number of items (a new voucher will be generated for the remaining items). The amount of the partial write-off is automatically calculated in the "Amount" field.
   3. If cheque generation is not enabled for the terminal, it is necessary to specify the amount of the partial debit manually
4. If necessary, the Seller may change the Buyer's contact for sending the cheque and the header of the cheque message
5. Click Charge
   If the operation is successful, the order will be set to the Charged status. Any cheques generated for the order will be available in the order information in the Cheques window, as well as in the Cheques section of my Personal Cabinet

Refund

From the personal account, the seller can refund previously debited funds to the buyer's card:

• refund is available only for Charged orders
• refunds are available for both full and partial amounts
• the amount of the refund cannot exceed the amount written off
• the number of partial refunds is limited only by the remaining amount written off
• if a cheque was generated with the payment, a "Parcel Return" cheque will automatically be generated for a full refund, including all items from the original cheque, and a "Parcel Return" cheque will be generated for a partial refund, including all items, and a new "Parcel" cheque will be sent for the remaining items

To refund:

1. Select the desired order from the Search or Select tab in the Charged status.
2. In the "Actions on order" window specify a password for operations in your personal cabinet. The password is provided with the parameters of test or working access.
   If a cheque was created during the lockout, the seller will be shown the parameters for sending the cheque and any cheque items.
3. Set parameters:
   1. For a full refund, delete all items on the cheque. The refund amount will be calculated automatically in the "Amount" field
   2. For a partial refund, delete only those items that need to be refunded or reduce their number (a new receipt will be generated for the remaining items). The amount of the partial refund will be calculated automatically in the "Amount" field (the field will contain the amount of the refund, not the balance of the debit!).
   3. If the terminal is not connected to the cheque generation, it is necessary to specify the refund amount manually.
4. If necessary, the Seller may change the Buyer's contact for sending the cheque and the header of the cheque message.
5. Press "Refund"
   In the event of a successful operation, the order will change to Refunded status in the Personal Account in the case of a full refund or Charged (R) in the case of a partial refund. All cheques generated for the order will be available in the order information in the "Cheques" window, as well as in the "Cheques" section of the personal account.

Group operations

The personal account allows the seller to perform refund, charge or block cancellation operations on multiple transactions simultaneously:

• group transactions are performed only for the full amount
• group operations must be performed within a terminal
• the order must have a valid status to perform the operation.

To perform group operations:

1. On the "Search" or "Selection" tab, click the Group Operations button. .
2. Select one or more orders. The "Group operations" window will indicate the number of orders for which the corresponding operations are available.
3. Enter the password to perform operations in the personal account. The password is supplied with the test or production access parameters.
4. Press the "Return", "Charge" or "Unlock" button.

Refund confirmation

If the return transaction has been completed but the funds have not yet been credited to the buyer's account, the seller may generate a return confirmation letter and send it to the buyer.

The confirmation letter will include payment and refund details, which may be required by the issuing bank to establish the reasons for the delay.

Return confirmation letter generation is available for transactions in status:

• Charged (R) — partial refund
• Refunded — full refund

To generate a return confirmation letter:

1. Select the payment you require from the 'Find' or 'Select' tab and click on 'Refund Verification letter', then click 'Generate'.

Report generation

This service allows you to upload all payment attempts made by buyers over a specified period in .CSV format.

1. Click on the "Report Upload" button in the additional menu of your personal locker .

2. Specify the required parameters to upload the report and click 'Download'.

Parameters of report generation

Telegram Bot Registration

Telegram Bot allows you to receive payment analysis quickly and conveniently.

1. To register a Telegram bot, go to the "Payture" → "Analytics" tab and click on the "Register Telegram BOT" button .

2. Enter your Telegram account phone number and click "Register".

3. Send the received registration command to the telegram bot @Payture_bot or follow the generated link.

4. After successful activation, the bot will suggest available commands.

Cheques

The Cheques section is a Personal Account web service that allows sellers to search for previously created cheques and create new ones.

Search/Selection

The service allows you to find a cheque by its unique parameters, or to select from a range of cheques that match a set of parameters.

Search

Search for a cheque by unique parameters.

Selection

To sample cheques, the Seller must set the values of one or more parameters in the "Select" window.

Search/Selection results

The result of a search or selection is a table of cheques satisfying the specified parameters.

The view of the summary table can be customised at the Seller's choice: swap columns (to do this, grab a column with the mouse and move it) or select the columns required for display (by clicking on the "Show/hide columns" button above the table).

In the "Search" field above the table, you can quickly search for orders from the table by any parameters.

To view cheque details for a cheque template, select the required cheque from the search/select results list.

Cheque transactions

If for some reason the cheque was not submitted with the payment, the seller can create the cheque manually. In addition to regular cheques, the Personal Account allows you to create correction cheques.

Creating a cheque without payment

1. To generate a cheque and send it to the buyer if necessary, go to the Payture tab → Analytics, click on the Cheque button .

2. Fill in the required fields and click 'Send'.
   The cheque will be transmitted to the online cash register service.
   The results of the cheque generation can be found in the Cheques tab → Search or Selection.

Cheque parameters

Product

Payment

Additional details for the provider

Payment agent

Payment operator

Supplier

Creation of a correction cheque

1. Go to the "Payture" tab → "Analytics", click on the "Cheque" button .

2. Select "Correction Cheque", specify the required parameters and press "Send".
   The cheque will be sent to the Online Cashier service.
   The results of the cheque generation can be found in the Cheques tab → Search or Selection.

Correction check parameters

Re-shipment to the Buyer

A successfully created cheque can be resent to the buyer's contact specified when the cheque was created. To do this, the cheque must be in "Created" status.

To resend the cheque, locate the required cheque, open it (by clicking on the cheque row) and click on the "Resend" button.

Re-creating a cheque

For cheques in the statuses "Unknown", "Timeout", "Unauthorised" from the Personal Account you can resend a cheque creation request to the online cash register service.

To do this, select one or more cheques in the Search or Selection window and click "Create Again".

AntiFraud

Service URL
https://backend.payture.com.

To log in to your account, you will need to enter your username and password.

The login is sent to the seller at the time of connection, together with the parameters of the operation. The password for access is sent to the seller's representative individually by SMS to the mobile phone number. Changing the password and restoring access in case of account blocking are carried out by the Gateway Support Service on separate request.

Please note! If your password is incorrect more than 5 times in a row, your account (login) will be blocked and you will not be able to access your account without the intervention of Payture support.

The Payture AntiFraud personal account allows you to sample and search for transactions verified by the AntiFraud service, view and manage the anti-fraud monitoring rules set up for the merchant.

Services provided

Analytics	Visual statistics of successful and rejected anti-fraud operations (in percentage and absolute values) for the selected period
Search/Selection	Search for transactions by the value of their parameters if they have passed the anti-frod monitoring check, as well as view transaction details, history and the result of the check.
Demo mode	Execution of the rules validity check in the anti-fraud system. Designed to perform the CheckFraud check from the Payture Anti-Fraud Personal Cabinet page
Rules management	View, create, delete or modify the fraud rules set for the Seller Access to  to this service is not available to all sellers

Analytics

This service allows you to visually view the statistics of successful, rejected and sent for authorisation transactions and statistics of triggered rules for the selected period.

If a user has more than one terminal, you can view transaction and rule statistics for each terminal. You can select the required terminal in the Settings window.

You can view statistics for any selected period, but the difference between the start and end date should not be more than 30 days. For your convenience, the most commonly used viewing periods are placed on the quick access panel: last 30 days, 7 days, day and last hour.

The top graph shows statistics on transactions that have passed through the anti-fraud system.

The lower graph shows the top 10 statistics for rules that have been triggered. You can sort rules by the type of rule resolution - accepted, rejected or sent for approval.

The left column displays the name of the triggered rule or its type and ID. Hovering over a particular rule will display its description, if available.

Search/Selection

This service is available in the "Antifraud" section on the main page of your personal account.

The services make it possible to find the required transaction by its unique parameters or to make a selection of several transactions by a set of parameters.

By selecting the required transaction from the list, you can view the details of the transaction, its history and the system's decision on the transaction.

Search

To search for a transaction, the user must specify the values of one or more of the available transaction parameters

Order number	Unique order number in the Antifraud system
Customer Id	User ID in the Payture system
Card number	Masked card number in the format "123456xxxxxxxxxxxx1234" The first 6 digits and the last 4 digits of the card number are mandatory. The symbols "x" should be used instead of the unknown digits of the card number

After setting the parameters it is necessary to activate the search by pressing the "Search" button. The result of the search is a table of transactions matching the specified parameters

Selection

To select transactions, you must set the values of one or more of the available transaction parameters.

Terminal	Name of the antifraud terminal to be selected. It is possible to select several terminals
Date	Range of dates and times when payments were made
Customer	User ID in the antifraud system
Card number	Masked card number Contains the first 6 digits and the last 4 digits: 123456xxxxxxx1234
Decision	Antifraud decision on the transaction
Amount	Range of amounts, including specified payments to be withdrawn
User country	Two-digit country code of the issuing bank of the card with which the payment was attempted
IP	The IP address from which the user accessed the merchant's website and the page where the user entered their card details
Rule	Rule that worked Available only when Terminal is selected
Only active rules	Show only active rules in the drop-down list Does not affect the search results

Search results

The result of a search or selection is a table of transactions matching the specified parameters.

Date	Date and time of payment
AF Merchant	Name of the Terminal in the Antifraud system
Amount	Transaction amount in payment currency
Card number	Masked card number Contains the first 6 digits and the last 4 digits: 123456xxxxxxx1234
Customer	User ID in the antifraud system
Decision	Antifraud decision on the transaction
Order number	Unique order number in the Antifraud system
Rule	Rule that worked

The user can customise the view of the table as he wishes: he can change the columns in places, by dragging a column with the mouse, or he can select the columns he wishes to display using the "Show/Hide Columns" button above the table.

The "Search" field allows you to quickly search for orders from the table using any parameters.

Transaction details

To view all the parameters of an antifraud transaction, select the required payment from the list of search results.

The "Transaction" section displays all parameters of the selected transaction

Date	Date and time of payment
IP	IP address from which the buyer accessed the seller's website and then the page where he entered his card details. Two-digit country code of the buyer's IP address The country where the buyer is expected to be at the time of payment.
AF Terminal	Name of the terminal in the antifraud system
Merchant Order Id	Order number (payment identifier) from the payment request (corresponds to OrderId)
Amount	Transaction amount in payment currency
Card number	Masked card number Contains the first 6 digits and the last 4 digits: 123456xxxxxxx1234
Bank	Name of the issuing bank of the card used to make the payment. Two-digit country code and city code of the card-issuing bank
Customer	User ID in the antifraud system
Additional parameters	Additional parameters of the order are provided by the seller in the payment request

The 'Card number' line also displays information about the blacklisted card - the date it was added, how it was added, etc. You can add or remove a card from the blacklist by clicking the appropriate link next to the card number.

The Antifraud Solution block displays the system solution parameters - date, solution, Authorisation ID, if the solution was Authorize, the name of the rule triggered and the error code, if any.

The "Payment result" block displays the final parameters of the payment - date and amount of the payment, whether it was successful and whether it participated in 3DS authorisation.

Authorization

If the system solution was "Authorize", the "Authorization" panel will be available to the user.

Date	Date and time of payment
Amount	Transaction amount in payment currency
AF Authorization ID	Antifraud authorization identifier
Success	Authorization success flag
Result date	Date of authorisation result
Error code	Authorisation error code, if any

If the authorisation has been attempted several times, a table of authorisation attempts is displayed below, showing the date of the attempt, its success and an error code if the attempt failed

Rules

The Rules tab allows you to view the history of rules that have been triggered. The rules are displayed sequentially according to their passage through the transaction. The last rule displayed is the rule on which the system has made a judgement

This table shows the name of the rule, its type, whether the rule was triggered, the weight of the rule, the decision of the rule on this transaction and its settings