Payture — payment management

Payture Merchant Account is a web service of the Payture payment gateway that lets Merchants manage card payments made by their Customers.

Analytics

This service lets you view payment statistics for a selected time period, the ratio of successful to unsuccessful payments, and detailed payment statistics broken down by one or more selected parameters.

Statistics can be viewed for any selected period. For convenience, the most frequently used periods are available as shortcuts: the last year, the last 30 days, the last 7 days, the last 24 hours, the current month, the current week and the current day.

The upper chart shows the ratio of successful to unsuccessful payments for the entire selected period. The ratio can be viewed by count or by amount.

Click the green (successful payments) or red (unsuccessful payments) segment to view a report broken down by the selected parameter. The chart shows the top 10 values for each parameter. A detailed report is shown in the table below the chart.

Detailed report

The lower chart shows a detailed time-based report for the selected period. Display mode: bar charts or a line chart.

Click a bar or point to drill down into that period. When viewing data for one hour, the charts can be drilled down to the minute. In this case, you can switch the hourly view between a per-minute chart and a chart with 5-minute intervals. When you drill down into the chart, a "Back" button appears in the upper-right corner (below the currency selector) to return to the previous period.

Report comparison

A comparison mode is available for detailed reports. To use it, click "Add" above the chart and choose what to compare: periods or terminals.

When comparing periods, two modes are available: overlay by day of the month (the 1st, 2nd, etc.) or by day of the week (Monday, Tuesday, etc.).

Comparison is not available for the hourly period or on a detailed chart filtered by the parameters selected on the upper chart.

Search/Filter

These services let you find a specific transaction by its unique parameters or filter multiple transactions that match a set of parameters.

The Merchant can run several searches/filters at the same time.

For each transaction, you can view its details and perform the operations available for its current state (capture, release of the hold, refund).

Search

Interface in Russian

Search for a transaction by unique parameters.

Filter

Interface in Russian

To filter transactions, the Merchant must specify the values of one or more of the available parameters.

Search results

Interface in Russian

The result of a search or filter is a table of orders that match the specified parameters.

The Merchant can customize the layout of the results table: rearrange columns or choose which columns to display.

Use the "Search" field above the table for a quick search of orders in the table by any parameter.

Payment details

Interface in Russian

To view all parameters of a transaction, select the payment in the results table.

The "Information" section shows all parameters of the selected transaction:

Transaction change history

Interface in Russian

To view the change history of a transaction, go to the "History" section, which shows a table of operations in chronological order.

To view the history of an attempt, select a row in the table. Below it, you will see the date, the payment state at the time of the operation, and its description in case of an error or decline.

Sessions

Interface in Russian

Interface in Russian

This service lets you search for transactions (including recurring ones) and view the Customer's payment attempts within a payment session.

To search for payment sessions, the Merchant must specify the values of one or more of the available transaction parameters.

Session search results

The search result is a table of transactions that match the specified parameters.

The Merchant can customize the layout of the results table: rearrange columns or choose which columns to display.

The table contains the following fields:

Transaction details

To view the parameters and the history of payment attempts, select a transaction in the list.

You can view the attempt history for a session.

Customers

Interface in Russian

Interface in Russian

This service lets the Merchant filter registered Customers.

To search for registered Customers, specify the values of one or more Customer parameters. The preferred search is by Customer identifier, which should be entered in the "Customer" field.

Search results

The search result is a table of Customers that match the specified parameters.

The Merchant can customize the layout of the results table: rearrange columns or choose which columns to display.

The table contains the following fields:

Select a Customer to view detailed information about them.

The "Cards" section contains information about all of the Customer's cards:

Cards

Interface in Russian

This service lets you filter Customers' saved cards.

To filter registered cards, specify the values of one or more parameters. The preferred search is by Customer identifier and/or card mask, which should be entered in the "Customer" and "Card" fields respectively.

Search results

The search result is a table with detailed information about each card.

The Merchant can customize the layout of the results table: rearrange columns or choose which columns to display.

Operations in the Merchant Account

Payture Merchant Account provides the Merchant with an interface for performing standard operations:

Generating payment links

This service lets the Merchant generate payment links and, if needed, send them to the Customer.

1. In the additional menu of the Merchant Account, click "Generate payment links" . Interface in Russian

2. Select the interface (InPay or eWallet), specify the required parameters and click "Get link". The payment link will be generated in the Merchant Account and, if needed, sent to the Customer.

3. You can track the Customer's payment attempts in the "Payture" → "Sessions" section. After the first attempt, the payment results will be available in the "Payture" → "Search" or "Filter" section.

For InPay: Interface in Russian

For eWallet: Interface in Russian

InPay parameters

To generate a payment link, fill in all required fields and, if needed, the optional ones.

eWallet parameters

This form lets you generate payment links, as well as links for adding new cards to the Customer's wallet.

Making a payment

This service lets the Merchant make a payment on its own by entering the Customer's payment card details.

We recommend using this service when, for some reason, the cardholder cannot pay for goods or services on their own through the Merchant's official website. In such cases, a member of the Merchant's support team can assist the Customer.

To make a payment:

1. Go to the "Payture" → "Analytics" tab and click "Create new payment" .

Interface in Russian

2. Fill in the required fields and click "Pay".

Interface in Russian

3. Once the payment is processed, a message with the result appears: whether the payment succeeded or failed. If the payment succeeded, a window with the transaction details is shown; in case of a decline or an error, the error code is shown.

Payment parameters

Releasing a hold

In the Merchant Account, the Merchant can release funds held on the Customer's card:

• a hold can be released only for orders with the Authorized status
• a hold can be released only for the full held amount
• if a receipt was generated with the payment, a "Sale refund" receipt with all items of the original receipt is generated automatically after the hold is released

To release a hold:

1. On the "Search" or "Filter" tab, select the required order with the Authorized status.
2. In the "Order actions" window, enter the password for performing operations in the Merchant Account. The password is provided together with the test or production access parameters. If a receipt was generated with the payment, the Merchant will see the receipt delivery parameters and all receipt items.
3. If needed, the Merchant can change the Customer's contact for sending the refund receipt and the subject of the receipt message. Changing the receipt items is not recommended!
4. Click "Unblock". If the operation succeeds, the order changes to the Voided status. All receipts generated for the order will be available in the order information in the "Receipt" window, as well as in the "Receipts" section of the Merchant Account.

Interface in Russian

Charge

In the Merchant Account, the Merchant can capture funds previously held on the Customer's card:

• a charge is available only for orders with the Authorized status
• a charge can be made for either the full or a partial amount
• the captured amount cannot exceed the held amount
• if a receipt was generated with the payment, a partial charge automatically generates a "Sale refund" receipt with all items of the original receipt and sends a new "Sale" receipt with the remaining items

To charge:

1. On the "Search" or "Filter" tab, select the required order with the Authorized status.
2. In the "Order actions" window, enter the password for performing operations in the Merchant Account. The password is provided together with the test or production access parameters. If a receipt was generated with the payment, the Merchant will see the receipt delivery parameters and all receipt items.
3. Set the parameters:
   a. For a full charge, do not change the receipt items.
   b. For a partial charge, keep only the receipt items to be charged or reduce their quantity (a new sale receipt will be generated for the remaining items). The partial charge amount will be calculated automatically in the "Amount" field.
   c. If fiscal receipt generation is not enabled for the terminal, enter the partial charge amount manually. The amount is specified in rubles, with kopecks after the decimal point.
   
4. If needed, the Merchant can change the Customer's contact for sending the receipt and the subject of the receipt message.
5. Click "Charge".
   If the operation succeeds, the order changes to the Charged status. All receipts generated for the order will be available in the order information in the "Receipt" window, as well as in the "Receipts" section of the Merchant Account.

Interface in Russian

Refund

In the Merchant Account, the Merchant can refund previously charged funds to the Customer's card:

• a refund is available only for orders with the Charged status
• a refund can be made for either the full or a partial amount
• the refund amount cannot exceed the charged amount
• the number of partial refunds is limited only by the remaining charged amount
• if a receipt was generated with the payment, a full refund automatically generates a "Sale refund" receipt with all items of the original receipt, while a partial refund generates a "Sale refund" receipt with all items and sends a new "Sale" receipt with the remaining items

To refund:

1. On the "Search" or "Filter" tab, select the required order with the Charged status.
2. In the "Order actions" window, enter the password for performing operations in the Merchant Account. The password is provided together with the test or production access parameters. If a receipt was generated at the time of the hold, the Merchant will see the receipt delivery parameters and all receipt items.
3. Set the parameters:
   a. For a full refund, remove all receipt items. The refund amount will be calculated automatically in the "Amount" field.
   b. For a partial refund, remove only the items to be refunded or reduce their quantity (a new sale receipt will be generated for the remaining items). The partial refund amount will be calculated automatically in the "Amount" field (the field will contain the refund amount, not the remaining charged amount!).
   c. If fiscal receipt generation is not enabled for the terminal, enter the refund amount manually. The amount is specified in rubles, with kopecks after the decimal point.
   
4. If needed, the Merchant can change the Customer's contact for sending the receipt and the subject of the receipt message.
5. Click "Refund". If the operation succeeds, the order in the Merchant Account changes to the Refunded status for a full refund or Charged (R) for a partial one. All receipts generated for the order will be available in the order information in the "Receipt" window, as well as in the "Receipts" section of the Merchant Account.

Interface in Russian

Bulk operations

The Merchant Account lets the Merchant perform refunds, captures or hold releases for multiple transactions at once:

• bulk operations are performed only for the full amount
• bulk operations must be performed within a single terminal
• the order must have a valid status for the operation

To perform bulk operations:

1. On the "Search" or "Filter" tab, click "Bulk operations" .
2. Select one or more orders. The "Bulk operations" window will show the number of orders for which each operation is available.
3. Enter the password for performing operations in the Merchant Account. The password is provided together with the test or production access parameters.
4. Click "Refund", "Charge" or "Unblock".

Interface in Russian

Refund confirmation

If a refund has been completed but the funds have not yet reached the Customer's account, the Merchant can generate a refund confirmation letter and send it to the Customer.

The confirmation letter contains the payment and refund details that the issuing bank may need to investigate the reasons for the delay.

A refund confirmation letter can be generated for operations with the following statuses:

• Charged (R) — partial refund
• Refunded — full refund

To generate a refund confirmation letter:

1. Select the payment on the "Search" or "Filter" tab and click "Refund confirmation letter".

Interface in Russian

2. In the payment information, find the refund confirmation number RefNumberRefund and paste it into the ARN field.
   If the payment does not contain RefNumberRefund, enter "0" in ARN (Acquirer Reference Number — a unique operation number used to track the refund).
   Click "Generate".

Interface in Russian

Generating a report

This service lets you export all payment attempts made by Customers over a specified period in .CSV format.

1. In the additional menu of the Merchant Account, click "Export report" .

Interface in Russian

2. Specify the required report parameters and click "Download".

Report parameters

Registering the Telegram bot

The Telegram bot provides a quick and convenient way to get payment analytics.

1. To register the Telegram bot, go to the "Payture" → "Analytics" tab and click "Register Telegram BOT" .
2. Enter the phone number of your Telegram account and click "Register".
3. Send the registration command you received to the Telegram bot @Payture_bot, or follow the generated link.
4. After successful activation, the bot will offer the available commands.